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Toi Workout Return Policy

PLEASE KEEP THE FOLLOWING IN MIND WHEN RETURNING A PRODUCT: PLEASE READ BELOW

  • Toi Workout, LLC only accepts returns from our website, ToiWorkout.com. If you purchased your product from any other website, please contact that url - of that site.

  • Toi Workout, LLC only accepts returns of unused, or defective (and/or unworn) items in the same condition in which they were received sealed in the plastic bag. If you do open bag, and try the product, please don't hit the ground. If there are any signs of usage (see "Signs of Usage, Damages, or Wear") Must be returned within 15 calendar days of the date they were ordered. Please include all pieces, parts, and order # with your return.

  • Toi Workout, LLC stands behind the quality of all of our products. If your item arrives with a defect or length variances, you need to contact us. Once received, our staff will assess and service your request.

  • All refunds take 9 days once received.

 

How to Make a Return

  1. Email us at ToiWorkout@gmail.com and tell us why you want to make a return.

  2. Place you product(s) in a box along with a copy of your order confirmation inside -OR- your order number and the name you ordered under on a sheet of paper. Your order confirmation was emailed to you at the time of purchase. If you created an account at the time of purchase, you can also sign in and view the order

  3. Go to your local FedEx, UPS, or Post Office and ship the package back to 12800 Vonn Road unit 9303, Largo, FL 33774

  4. It may take 5-6 business days for your returned item(s) to arrive at our facility. Once we receive them, our returns team will inspect each item within approximately 6 business days. Once your return is processed, we will send you an email to notify you about the status of your refund. If your refund is approved, we will initiate the refund (see "Refunding Your Payment").

 

Refunding Your Payment

If you made a purchase online at ToiWorkout.com, the refund will be issued to the payment method used at the time of purchase. This includes credit card, or any other integrated checkout method.

 

The amount of time for the credit to be posted to your account will vary depending on your credit card issuer’s policies but may take up to 5-10 business days.

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15-Day Satisfaction Guarantee

If you are not completely satisfied with the performance of the Toi Workout send it back within 15-days of the purchase date to the return address below. To receive a full refund. The product must not show any signs of usage such as, but not limited to, nicks, floor marks, streaks, scuffs, cuts, folds, bends, chips, or weariness to qualify. Product must be received and checked by our team prior to refund. If buyer exceeds the 15-day refund policy period, Toi Workout, LLC is unable to refund original purchase.

 

Signs of Usage, Damages, or Wear

In order to qualify for the full refund, the product must not show any signs of usage, damage, or wear. This includes, but is not limited to, nicks, streaks, scuffs, cuts, cracks, folds, bends, chips, tears, etc.

 

Shipping Charges

Toi Workout, LLC is not responsible for any shipping charges when making a return, (Except damaged, or defects) or exchange as these are direct payments to our shipping carrier, FedEx. You can file a claim with FedEx through their website at any time.

 

Unless the recipient paid for shipping, shipping will be deducted from the refund.

 

Damages in Transit

If the product is damaged during delivery, Toi Workout, LLC will provide a brand new replacement for no additional charge. Please email a photo and description of any damages to ToiWorkoutusa@gmail.com along with your name, order number, and contact information. A representative will contact you within 5 business days. Once seen via photo or video, we will confirm sending you a shipping label via email.

 

Defective Product

If the product is defective, Toi Workout, LLC will provide a brand new replacement for no additional charge. Please email a photo and description of any defects to ToiWorkoutusa@gmail.com along with your name, order number, and contact information. A representative will contact you within 2 business days.

 

Please send all returns and exchanges to the following address. Do not send product if it has exceeded the 15-day purchase date. It will be sent back to recipient:

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Toi Workout,

LLC 12800 Vonn Road Unit 9303

Largo, FL 33774

United States

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